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Terms of Service

Akison Garage Door Pros Terms of Service

The following Terms and Conditions (“Terms“) govern your access to and use of the Akison Garage Door Pros (https://garagedoorpros.com.au/) website and the variety of garage door services we offer (“Services“). The Akison Garage Door Pros website is owned and operated by Akison AU Pty Ltd (A.C.N 675 971 856).

By accessing our website or availing of our services, you agree to comply with and be bound by these Terms and Conditions.

What Services Do We Provide?

Akison Garage Door Pros offers access to a pool of professional technicians and service providers for professional garage door repair and servicing. Our services include garage door spring repair and replacement, broken cable repair and replacement, motor repair and replacement, bent or broken track repair, and general maintenance and servicing. Akison Garage Door Pros does not supply or install new garage doors. The scope of services available also varies by state — please see the “Service Availability by State” section below. The dedicated team of proficient professionals is committed to delivering superior customer service at all times.

Services

When a customer logs in their details or calls our number (0483 91 0794), we will assess the information provided and refer the customer to one of our garage door technicians. The referred local technicians are committed to delivering superior customer service at all times.

The garage door technicians who provide services through Akison Garage Door Pros are independent contractors and are not employees, agents, or representatives of Akison AU Pty Ltd. Each technician operates their own business and is solely responsible for their own taxes, insurance, and other benefits. Akison AU Pty Ltd does not exercise control over the manner or means by which the technicians perform their services. The relationship between Akison AU Pty Ltd and the technicians is strictly that of a service referral and does not constitute an employer-employee relationship, partnership, or joint venture.

Service Availability by State

Akison Garage Door Pros operates in New South Wales, Victoria, Queensland, Western Australia, and South Australia, servicing Sydney, Melbourne, Brisbane, Gold Coast, Sunshine Coast, Perth, and Adelaide.

Akison Garage Door Pros does not supply or install new garage doors in any state.

South Australia: Services in South Australia are strictly limited to the following: garage door maintenance and servicing, motor replacement, cable replacement, and spring replacement. Akison Garage Door Pros does not install or replace garage doors or garage door panels in South Australia. Any request for installation or panel replacement work in South Australia falls outside the scope of our Services and will not be undertaken.

Other states (NSW, VIC, QLD, WA): Services include spring repair and replacement, cable repair and replacement, motor repair and replacement, panel replacement, track repair, and general maintenance and servicing.

Service availability is subject to change. The state in which the service is to be performed governs the scope of work available, regardless of where the booking is made.

Payment Terms

Payment for the services provided by the technicians is due immediately upon the completion of the service. Multiple forms of payment, including cash, credit cards, debit cards, and contactless payments, are accepted.

In the event that payment is not received by the due date, a late fee of 1% of the invoice total amount may be applied per month, until the outstanding balance is settled.

Your continued use of Akison Garage Door Pros website and services constitutes your agreement to reimburse all costs and expenses incurred in the collection of overdue amounts, including but not limited to legal fees and court costs.

Please note that we may levy additional charges for services provided outside of regular business hours, during public holidays, or in emergency situations.

Appointment Cancellations

As part of the Services, we facilitate pre-booking, which provides comfort to the customer that the service has been referred to one of our technicians and booked, and certainty for scheduled work for the technician. Should you require cancelling or rescheduling your appointment, you must inform us at least 24 hours prior to the scheduled appointment. Failure to do so may result in a cancellation fee being charged. The cancellation fee is $50.

Warranty and Liability

Standard Warranty Terms

As required by law, the services provided by our garage door technician are covered by the Australian Consumer Law. The Australian Consumer Law imports certain warranties into a consumer transaction that cannot be excluded. The Australian Consumer Law can be found in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

If you have any warranty-related issues with the services provided, you may contact us. 

Akison Garage Door Pros will not be liable for any indirect, incidental, or consequential damages, such as property damage or personal injury, resulting from the technicians’ services.

Akison Garage Door Pros understands that there may be some limitation in relation to warranties such as:

      • Transferability: Non-transferable and valid only at the original service address.

      • Void Conditions: Warranty voids if serviced parts or equipment are relocated to a different address.

    Extended Warranty Terms

    Extended warranties for garage door services must be negotiated and agreed upon before paying for the service. Extended warranty may be offered, covering either 12 or 24 months from the date the service was completed. However, such extended warranties involve additional costs and are granted at the provider’s discretion.

    If an extended warranty is agreed upon, it may include:

        • Duration: Standard Warranty (90 days), Extended Warranty (12 or 24 months)

        • Scope: Covers defects in materials or workmanship in the parts supplied and work performed by Akison Garage Door Pros, within the scope of services available in your state (see “Service Availability by State”).

        • Exclusions: Does not cover damages from improper maintenance, natural disasters, unauthorized modifications, or customer interference like attempting to change a motor. 

      Refund Policy

      1. Eligibility for Refunds

      Refunds may be issued under the following circumstances:

          • Service not performed: If a scheduled service is not completed due to an error on our part.

          • Defective materials or workmanship: If materials supplied by the technician are defective, or if workmanship does not meet industry standards, we will first attempt to resolve the issue. If resolution is not possible, a refund may be considered.

          • Overpayment or duplicate payment: If an error in payment processing occurs, the overpaid amount will be refunded.

        Refunds will not be issued under the following circumstances:

            • Completed services where the customer has approved the work and no defects are reported within the warranty period.

            • Issues arising from customer-supplied parts or materials.

            • Cancelled appointments with less than 48 hours’ notice (see Refund and Cancellation Policy (in the down payment policy) below.

          2. Down Payment Policy

          At Akison Garage Door Pros, down payment or deposit for certain services may be required. This may happen in situations where specific parts must be ordered before work can be commenced. This ensures that the necessary materials can be secured in advance to complete your job efficiently.

          Deposit Amount:

          The required deposit will typically range between 20% and 50% of the total estimated cost of the service. The exact deposit amount will be clearly stated in your invoice or agreement before payment is made.

          Balance Payment:

          The remaining balance is due immediately upon the completion of the service, unless otherwise agreed in writing with the customer.

          Refund and Cancellation Policy:

              • Non-Refundable Deposits: If you cancel your appointment within 2 business days of the scheduled service, the deposit may be retained to cover costs already incurred, such as ordered parts or administrative fees.

              • Refunds Outside the Cancellation Window: If you cancel your appointment more than 2 business days before the scheduled service, your deposit will be refunded, minus any genuine costs incurred (e.g., restocking fees for ordered parts).

              • In cases where the service cannot proceed due to unforeseen circumstances on our end, we will issue a full refund of your deposit.

            Timing of Services:

            Services will typically commence within 7 business days of receiving the deposit, depending on technician availability and scheduling. Any deviations from this timeframe will be agreed upon with the customer in writing.

            Compliance with Australian Consumer Law:

            This policy takes into consideration the Australian Consumer Law, which guarantees that services will be provided with due care and skill, within a reasonable timeframe, and as described. For more information about your rights, please visit the Australian Competition and Consumer Commission (ACCC) website.

              Privacy and Data Protection

              The preservation of your privacy is paramount to us. We collect and handle your personal information in compliance with our Privacy Policy, which can be accessed on our website. Your use of our services signifies your acceptance of the collection and use of your personal information in accordance with our Privacy Policy.

              Intellectual Property Rights

              All content present on our website, including but not limited to text, graphics, logos, and images, is the exclusive property of Akison Garage Door Pros or its content suppliers, protected by applicable copyright and trademark laws. Any unauthorised use of our content without express written consent is strictly prohibited.

              Governing Law and Jurisdiction

              These Terms and Conditions are governed by and constructed in accordance with the laws of the state of Victoria (VIC) and any Federal Laws that apply to the Services. Any disputes arising from these Terms or your usage of our Services will be resolved in the State of VIC or Federal Courts and any courts taking appeals from these courts.

              Modifications to the Terms

              Akison Garage Door Pros reserves the right to revise or modify these Terms at any time without prior notification. The revised terms and conditions will be published on our website. Your continued access to our website or use of our Services following any changes to these Terms implies your acceptance of the revised Terms. We advise you to review these Terms regularly to stay informed about any changes.

              Contact Information

              Should you have any queries or concerns regarding these Terms or our services, please do not hesitate to contact us at:

              contact@garagedoorpros.com.au

              Our customer support team is readily available to assist you. Your understanding and cooperation with respect to our Terms of Service are greatly appreciated, and we look forward to providing you with the best possible referral services.

              Please note that these Terms and Conditions are subject to change. Please check back regularly to keep informed of updates to these terms. Your continued use of Akison Garage Door Pros website and services after these changes are posted constitutes your agreement to those changes.

              By accessing or using our website and services, you acknowledge that you have read, understand, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.