Garage Door Pros Terms of Service

The following Terms and Conditions (“Terms”) govern your access and use of the Garage Door Pros website and the variety of garage door services (“Services”) that we provide. By accessing our website or availing our services, you are agreeing to comply with and be bound by these Terms.

1. Services

Garage Door Pros offers a diverse array of professional garage door services which include, but are not limited to, garage door spring repair, broken cable repair, garage door panel replacement, bent or broken track repair, lock repairs, garage door installations, and comprehensive security consultations. Our dedicated team of proficient professionals are committed to delivering superior customer service at all times.

2. Price Match Guarantee

At Garage Door Pros, we are committed to offering the best value for our services. If you find a lower price for the same service from a local competitor, we will match it, ensuring you get the best deal without compromising on quality. This guarantee is subject to the following conditions:

  • The Price Match Guarantee applies only to prices quoted by local garage door service providers within our service area.
  • The services must be identical in terms of quality, components used, and warranty.
  • Proof of the competitor’s lower price is required for verification.
  • The maximum price difference eligible for a match is $100.
  • Exclusions apply to special promotions, discounts, or clearance sales from competitors.
  • The price match applies only to the cost of service, excluding taxes, installation fees, and any additional charges.

Exclusions:

  • Offers from online-only or non-local retailers.
  • Clearance, liquidation, or other special sales prices.
  • Bundled offers, free items, rebates, financing offers, discounts, or promotions not offered to the general public.
  • Prices resulting from a pricing error.
  • Services that cannot be verified or are subject to exclusive terms.

Verification Process:

  • Customers must provide a copy of the competitor’s current advertisement or written, dated quote.
  • Our team will verify the lower price and the availability of the service under the same conditions.
  • The decision to match the price is at our discretion, subject to verification of the competitor’s offer.

Approval and Implementation

  • Once your price match request is approved, we will adjust your service quote to match the competitor’s price.
  • You will receive confirmation of the new service quote, which will be subject to our standard terms and conditions.

Revision and Termination

We reserve the right to modify or terminate the Price Match Guarantee at any time without prior notice. However, any changes will not affect orders for which we have already provided a price match.

3. Garage Door Maintenance Service Special Promotion

This special promotion is available exclusively to clients who respond to our Facebook advertisement. It offers a comprehensive package of garage door maintenance services designed to enhance the operation and appearance of your garage door. The services included in this promotion are:

  • Oiling of moving parts to ensure smooth operation.
  • General inspection of the garage door and its components for assessment purposes.
  • Cleaning of the garage door to remove dirt and debris, enhancing its appearance and functionality.

Limitations of the Promotion:

  1. Service Scope: This promotion is strictly limited to the maintenance services listed above. It does not extend to any form of fixing, replacing, or repairing parts of the garage door or its mechanism. The purpose of this promotion is to maintain the garage door’s current condition and does not include the correction of pre-existing issues or damages.
  2. Additional Services: Should the general inspection reveal any need for repair, replacement, or any service beyond the included maintenance activities, such services will be considered outside the scope of this promotional offer. Additional services will require separate scheduling and billing, as per our standard service rates.
  3. Promotion Validity: This promotional offer is available for a limited time and may be withdrawn or modified by Garage Door Pros at any discretion without prior notice. To take advantage of the promotion, services must be scheduled and performed during the promotional period.
  4. Acceptance of Terms: By availing of this special promotion, customers agree to these terms and conditions. It is the customer’s responsibility to understand the scope of services provided under this promotion and to inquire about any services that may incur additional charges.

Garage Door Pros reserves the right to amend or update these terms and conditions at any time to reflect changes in our service offerings or adjustments to the promotion. Customers will be notified of any significant changes to the terms.

4. Payment Terms

Payment for our services is due immediately upon the completion of the service. We accept multiple forms of payment, including cash, credit cards, debit cards, and contactless payments. Please note that additional charges may be apply for services provided outside of regular business hours, during public holidays or in emergency situations.

5. Appointment Cancellations

Should you require to cancel or reschedule your appointment, we request that you inform us at least 24 hours prior to the scheduled appointment. Failure to do so may result in the application of a cancellation fee.

6. Warranty and Liability

Garage Door Pros warrants its workmanship for a duration of 90 days from the date of service. This warranty pertains specifically to defects in our workmanship and does not extend to damages incurred due to misuse, abuse or typical wear and tear. In the instance of a claim under this warranty, our liability is confined to the repair or replacement of the faulty workmanship at our discretion.

Furthermore, Garage Door Pros shall not be held responsible for any indirect, incidental or consequential damages such as property damage or personal injury that might arise from the use of our services. Our liability for any direct damages will not surpass the amount paid for our services.

Extended Warranty Terms and Conditions

Coverage

This warranty covers any defects in materials or workmanship, including installation, for the new garage door product installed by Garage Door Pros.

Duration of Coverage

Coverage Period:

  • 90 Days – Free
  • 12 Months
  • 24 Months
  • 36 Months

 From the date of original installation. 

What We Will Do

If your garage door product is defective in materials or workmanship during the warranty period, we will repair or replace the defective part at our discretion.

What This Warranty Does Not Cover

This warranty does not cover problems caused by your failure to maintain the product; damage caused by accidents, misuse, abuse, or neglect; damage caused by a natural disaster such as a hurricane or flood; and problems caused by alterations or modifications of the original product.

Warranty Coverage Location and Transferability

This warranty is only valid for the original installation address serviced by Garage Door Pros. The warranty is not transferable and does not cover any subsequent relocation or change of installation address.

The customer acknowledges and agrees that this warranty becomes void if he moves from the original installation address.

Limitation of Liability

Garage Door Pros shall not be liable for any incidental or consequential damages, including but not limited to, injury to persons or property due to product failure. This limitation applies regardless of whether the damages are sought based on breach of warranty, breach of contract, negligence, strict liability in tort, or any other legal theory.

Should Garage Door Pros be found liable for any damages, our liability is limited to the repair and the cost of the product at the time of original purchase.

By purchasing and/or using the extended warranty, the purchaser/user acknowledges and agrees to this limitation of liability.

Company Dissolution

In the event that Garage Door Pros ceases to exist for any reason, including but not limited to bankruptcy, this warranty shall be void. The customer acknowledges and agrees that they will not be able to legally pursue Garage Door Pros for any obligations under this warranty.

Proof of Purchase and Inspection

In order to make a claim under this warranty, the customer must present the original receipt and inspection form. Failure to present these documents may result in the warranty claim being denied. Please keep these documents in a safe place.

Call Out Fee and Warranty Services

If the reason for the service call is not covered under the terms and conditions of this warranty, a call-out fee will be charged. 

However, please note that **no call-out fee** will be charged for services or visits that are covered under this warranty.

Motor Replacement and Installation Services

Garage Door Pros is pleased to offer specialized motor replacement and installation services for your garage door systems. These services are designed to enhance the functionality and longevity of your garage doors, ensuring smooth and reliable operation.

Warranty Information for Motor Replacement

Our motor replacement and installation services come with a warranty that spans between 2 to 7 years, depending on the motor type and brand. We stand behind the quality of our work and the products we install, providing our customers with peace of mind and assurance in our services.

The warranty coverage is contingent upon the manufacturer’s warranty terms, which govern the specific conditions under which the warranty is applicable. This ensures that our customers receive comprehensive protection that aligns with the manufacturer’s standards.

Key Warranty Conditions:

  • The warranty period commences from the date of installation and is only valid for the original purchaser of the service.
  • Warranty coverage varies by motor type and brand, as specified at the time of service.
  • The warranty includes repairs or replacements necessary due to defects in material or workmanship under normal use and conditions.
  • Warranty services will be performed at no additional charge to the customer, including parts and labor.
  • The warranty is non-transferrable and is only applicable to the premises where the original installation was performed.
  • Warranty claims must be accompanied by proof of purchase and details of the claimed defect.
  • The warranty is subject to the manufacturer’s terms, including any exclusions or limitations set forth by the manufacturer.

Exclusions:

  • Damages resulting from misuse, abuse, accidents, alterations, improper maintenance, or installation by anyone other than Garage Door Pros professionals.
  • Normal wear and tear, cosmetic issues, and routine maintenance.
  • Any issues arising from external causes such as natural disasters, theft, or vandalism.

Customers are encouraged to familiarize themselves with the manufacturer’s warranty terms, as adherence to these terms is essential for warranty validation. Garage Door Pros commits to facilitating the warranty process and ensuring that our customers receive timely and efficient service in the event of a warranty claim.

7. Privacy and Data Protection

The preservation of your privacy is paramount to us. We collect and handle your personal information in compliance with our Privacy Policy, which can be accessed on our website. Your use of our services signifies your acceptance of the collection and use of your personal information in accordance with our Privacy Policy.

8. Intellectual Property Rights

All content present on our website, including but not limited to text, graphics, logos, and images, is the exclusive property of Garage Door Pros or its content suppliers, protected by applicable copyright and trademark laws. Any unauthorized use of our content without express written consent is strictly prohibited.

9. Governing Law and Jurisdiction

These Terms are governed by and construed in line with the laws of Australia, without any regard to conflict of law provisions. Any disputes emerging from these Terms or your usage of our services will be resolved exclusively by the state or federal courts located within Australia.

10. Modifications to the Terms

Garage Door Pros reserves the right to revise or modify these Terms at any moment without prior notification. Your continued access to our website or use of our services following any changes to these Terms implies your acceptance of the revised Terms. We advise you to review these Terms regularly to stay informed about any changes.

11. Contact Information

Should you have any queries or concerns regarding these Terms or our services, please do not hesitate to contact us at: [email protected].