Broken torsion springs are one of the most common reasons a garage door refuses to open. A homeowner in Willetton, Perth called us in for a garage door spring replacement after both of their torsion springs snapped, leaving the sectional door stuck and unsafe to operate.
When both springs fail, the door loses all counterbalance. That means the full weight of the door hangs on the cables, the motor, and the tracks. Continuing to operate the door in that state risks snapping the cables, burning out the motor, and causing further damage that turns a simple repair into a much bigger job.
Our team replaced both torsion springs as a matched pair. Replacing springs in pairs is standard practice on double sectional doors because it keeps the tension balanced across the shaft and avoids a second callout when the other spring fails soon after.
In addition, we noticed one of the lift cables was worn and starting to fray. So we replaced the cable as well while we had the door apart. Fitting a new cable at the same time as new springs is far more efficient than doing it as a separate job later.
Finally, we carried out a safety inspection to make sure everything was working properly with the new components in place.
