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Policy Overview

AKISON AU PTY LTD of 24-26 Albert RD, South Melbourne VIC 3205, ABN: 55 675 971 856 (“Akison AU“) acknowledges the utmost importance of safeguarding your privacy and protecting the personal information you share with us. We are committed to adhere to all applicable privacy regulations in the regions where we conduct our business.

This Privacy Policy details how we collect, use, and protect your personal information when you interact with our website or engage our garage door services. Your use of our services and website constitutes your agreement to the terms outlined in this Privacy Policy.

What kinds of personal information do we collect and hold about you, and how do we collect it? 

We collect your personal information in the following cases:

  1. When you request one or more of our services via a telephone call, email correspondence, or any other online interaction.  

  2. When we document or record a communication or interaction you have with us, such as telephone calls, email correspondence or any other online interaction.

  3. When you visit and use our website.  

  4. When you respond to a survey regarding the services we provide.

We collect the following personal information about you: 

  1. Client Identifiers: When you request our services or when we record a communication or interaction you have with us, we collect necessary information such as your full name, residential or business address, phone number, and email address.

  2. Financial Data: To process payments, we gather your credit card or debit card details.

  3. User Metrics: For the purpose of optimizing our website and improving our service offerings, when you visit our website we may collect details such as your domain name, the date, time and duration of your visit, the type of browser you use, your operating system, the pages and documents you accessed, the previous site you had accessed (referring URL),and other related user metrics.

We primarily collect your personal information directly from you when you interact with us. Nonetheless, there are instances where we may collect personal information from third parties such as our service providers, including our credit card processing provider (Tyro Payments Ltd), or from publicly accessible sources.

Why do we collect and hold your personal information? How do we use and manage your personal information?

We collect, hold, use, manage and disclose your personal information to operate, manage and improve our business. This includes providing you with our different services, communicating with you, informing you about relevant services we offer, addressing your questions, complaints and concerns, evaluating and enhancing our offerings and facilitating effective transactions with you, our service providers, and other parties. Additionally, we collect, hold, use, manage and disclose your personal information for protecting our legal interests.

Specifically, we use your personal information as follows:

  1. Service Delivery: Your contact information, including your full name, address, phone number, or email address, is used to schedule service appointments and provide you with various garage door services. We may also use this information to follow up on your interest in our services.

  2. Client Communication: We use your contact information, including your full name, address, phone number, or email address, to communicate with you effectively, answer your inquiries, provide updates about our services, and send essential notifications and surveys.

  3. Payment Processing: Your financial data, including credit card or debit card details is employed to facilitate payments for services rendered.

  4. Generating Invoices: Your contact information, including your full name, address, phone number, or email address is used to generate invoices.

  5. Website and Service Improvement: We analyze your user metrics, such as, the type of browser you use, your operating system, or other related user metrics as detailed above, to enhance website performance, understand user preferences, and drive service improvements.

  6. Legal Disclosure: We may be required or authorized by law in the jurisdictions in which we operate to disclose your personal information. For instance, we may disclose your personal information to a court in compliance with a subpoena or court order, or to a government ministry office if legally mandated.

Please note that the personal information we ask for is voluntary. However, if you decide not to share your personal information, we might be unable to meet your request or provide the service you need. Occasionally, legal obligations mandate us to collect specific personal information from you. Should this occur, we will make reasonable efforts to notify you about the applicable law necessitating this collection.

How do we hold your personal information? How do we secure your personal information? 

We store your personal information electronically within our computer systems. We are committed to ensuring the security and integrity of your personal information. Various administrative, technical, and physical security measures are in place to safeguard your personal information, prevent unauthorized access to our systems, accidental disclosure or loss of personal information.

These security measures include but are not limited to, imposing confidentiality obligations on our service providers and employees through their contracts, implementing personal passwords for computer system access, and controlling access to our premises. However, it is essential to understand that no method of online transmission or electronic storage is 100% secure.

Please note that when your personal information is no longer necessary for the purposes for which it was collected in the first place, we will, subject to any legal obligations, take reasonable steps to either delete or anonymize it.

Disclosure of Information to Third Parties

Protecting the confidentiality of your personal information is our top priority. We do not sell, trade, or rent your information to third parties. However, we may share your personal information with trusted third-party entities who assist us in operating our website, managing our business, or providing services to you, but only under strict confidentiality agreements. For instance, this may include sharing your personal information with our service providers, call center staff, lawyers, accountants and payment processors.  

Please be aware that certain third parties to whom we disclose personal information may operate in the Philippines and Israel. While these parties are generally bound by confidentiality or privacy obligations, they may not always adhere to the Australian privacy laws.

Our Online Website

As mentioned above, when you use our website, we may collect your personal information such as your domain name, the date, time and duration of your visit, the type of browser you use, your operating system, the pages and documents you accessed, the previous site you had accessed (referring URL), and other related user metrics.

Please note, that our website may use “cookies” to collect information. Cookies are small data files transferred onto computers or devices by websites for record-keeping purposes and to enhance your user experience on our website.

The information collected via cookies is typically not considered personal information, because you are not identified or reasonably identifiable to our website from it.

Please note that most browsers allow you to choose whether to accept cookies. If you do not wish to have cookies placed on your computer, you can adjust your browser preferences to reject all cookies before accessing our website. However, please be aware that some information may still be collected separately by other tools we use such as Google Analytics, even if you reject all cookies through your browser preferences.

Third-Party Websites and Services

Our website may incorporate services or provide links to external websites, including but not limited to Google Ads, Google Tag Manager, and Google Analytics. Please be aware that these third-party services have their own privacy policies and cookie usage terms, which are not governed by our Privacy Policy. Therefore, we clarify that we are not responsible for their privacy practices or the content of such websites.

  • Google Ads: For information on how Google Ads uses your data and how you can control information sent to Google, please review the Google Ads Privacy Policy here.

  • Google Tag Manager: To understand how Google Tag Manager collects and processes your data, please review its Privacy Policy here.

  • Google Analytics: We use Google Analytics to collect statistical data about user behavior to improve our website and services. For details on how Google Analytics uses data and cookies, you can review their policy here.

  • Facebook: We use Facebook services for advertising and analytics. For more information about how Facebook collects and uses data, please review their privacy policy here.

  • Taboola: We use Taboola services for advertising and analytics. For more information about how Taboola collects and uses data, please review their privacy policy here.

Accessing and Correcting Your Personal Data

You have the right to ask for access to any personal information we hold about you. If you would like to know what personal information we hold about you, please contact us (details provided under ‘Contact Us’ below). 

We make every effort to ensure that all the personal information we collect, use, and hold is accurate, updated and complete. If you identify any errors in your personal information or need to update your personal information (for instance, your name, address, phone number, or bank account information), please contact us (details provided under ‘Contact Us’ below). 

We handle all requests in accordance with relevant privacy laws and regulations. Upon receiving a request for access or correction of information, we will ask you to verify your identity before granting you access to your information or allowing corrections. Additionally, please note that depending on the circumstances of the request, we may charge a reasonable fee for this access.

Upon your request for personal information correction, we will amend any personal information held by us that is inaccurate, incomplete, or outdated.

If we are unable to provide access to your personal information for any reason or if we decide to decline your request to correct your personal information, we will explain our reasons to you within a written response. If you disagree with our decision not to amend your personal information as requested, you have the option to request to associate a statement with your personal information, explaining why you believe the information is incorrect (for example, attach or link).

Minors’ Privacy

Our services and website are intended for individuals over the age of 18. We do not knowingly collect, hold or use personal data from minors under 18. Should we discover that such data has been provided without verified parental consent, we will take immediate steps to remove it.

More Information

You can contact us to learn more about how we manage the personal information we hold, or if you suspect we may have violated any privacy obligation or regulation and wish to file a complaint.

If you file a complaint, our goal is to resolve it as soon as possible. We will acknowledge receipt of your complaint, typically within 7 days, and maintain a record of it in our systems. Generally, we aim to provide our final response and resolve the issue within 30 days.

Amendments to this Privacy Policy

We reserve the right to update this Privacy Policy at our discretion and without prior notice. Your continued use of our website or services after any updates signifies your acceptance of the revised policy. We recommend reviewing this Privacy Policy periodically to remain informed about any changes.

Contact Us

For any questions or concerns regarding this Privacy Policy or our privacy practices, please feel free to contact us at:

[email protected].